Shipping & Delivery

At The Founder &Co., we want to ensure that your order is delivered quickly and securely. Please read our shipping and delivery policy below to help you understand the process.

1. Shipping Methods

We offer several shipping options to ensure that you receive your order in the most convenient way possible. Available shipping methods include:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Overnight Shipping: Estimated delivery by the next business day (available for orders placed before [X PM]).

Shipping times may vary depending on your location and the shipping carrier.

2. Shipping Charges

Shipping costs are calculated at checkout based on your delivery address, shipping method, and the weight of the items in your order. We offer the following options:

  • Free Standard Shipping on orders over $[X].
  • Flat-rate shipping for orders under $[X].
  • Expedited shipping fees will be calculated at checkout.

3. Order Processing Time

Once your order is placed, our team will process it within 1-2 business days. Please note that orders are only processed on business days (Monday through Friday, excluding holidays). If an order is placed on the weekend or a holiday, it will be processed on the next business day.

4. International Shipping

We offer international shipping to select countries. Shipping fees and delivery times for international orders will vary depending on the destination. During checkout, you will be able to view the available shipping options for your country.

International Shipping Restrictions:

  • Some products may not be available for international shipping due to restrictions.
  • Import duties, taxes, and fees are the responsibility of the customer.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email. If you have an account with us, you can also track your order by logging in and visiting the "Order History" section.

6. Shipping Delays

While we strive to deliver all orders on time, shipping delays can occasionally occur due to factors outside of our control, such as weather conditions, carrier delays, or holidays. If there is a delay in processing or delivering your order, we will notify you as soon as possible.

7. Damaged or Lost Items

In the rare event that your item is damaged or lost during shipping:

  • Please contact our customer service team within 7 days of receiving your order.
  • Provide your order number and details about the issue.
  • We will either send a replacement or offer a refund, depending on the situation.

8. Change of Address

If you need to update the shipping address after placing an order, please contact us as soon as possible. If your order has not been processed or shipped, we can make the necessary changes. Unfortunately, we cannot change the shipping address once the order has been dispatched.

9. Shipping Address Issues

If there are any issues with the address provided (e.g., incomplete or incorrect address), we may need to contact you for clarification. This could cause a delay in shipping. Please double-check your shipping address before completing your order.

10. Customer Support

If you have any questions or need assistance regarding shipping, please contact our customer support team:

  • Email: [Your Customer Support Email]
  • Phone: [Your Customer Support Phone Number]
  • Business Hours: [Your Hours of Operation]

We are here to assist you and make your shipping experience as smooth as possible.